Shipping Terms

Shipping Terms

 

1. Our shipping service is mainly for those countries:
North America: USA, Canada, Mexico
Asia: Indonesia, Japan, Singapore, South Korea, Thailand, Philippines
Oceania: Australia, New Zealand
European Countries: France, Germany, Spain, United Kingdom, Belgium, Italy, Netherlands, Ireland, Portugal, Austria, Denmark, Finland, Greece, Luxembourg, Norway, Sweden, Switzerland, South Africa (8 of 9 provinces), Hungary, Lithuania, Poland, Slovakia, Bulgaria, Croatia, Cyprus, Estonia, Latvia, Malta, Romania, Slovenia
Middle East: Bahrain, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, United Arab Emirates, Turkey
If your shipping address is in other countries, please feel free to contact us by email address: support@vinylfrog.com.
2. We ship on Incoterms: DDU – Delivery Duty Unpaid which means the prices on our website are not including any taxes. You have to clear customs and pay taxes yourself. Please contact us for assistance in customs clearance.
3. We ship on the next 2 working days by DHL/FedEx/TNT/UPS when we receive payment.If the color is not in stock, we will inform you by email or by SMS and hold the shipment. We will ship the restock colors for you as fast as we can. If you want to cancel the order, please reply and contact us as fast as you can before we ship the parcel for you.
4. Delivery Time:
Prompt Delivery (5 Days)
Standard Shipping (7-12 Days)
Free Economy Shipping (7-12 Days)
5.Tax number is required when you are in EU countries.
6.We only accept order cancellation in 8 hours after your placed the order.And you have to pay 10-40USD handling fee accordingly by canceling the order within 8 hours.Otherwise, we are unable to cancel your order.
7.We only ship items to specific address. We are unable to ship to PO BOX address.
8.We will replace the damaged part of wraps during shipment. Please keep the damaged box and take pictures and vidoes. And then make a complaint to the shipping company to get a complaint number and send to us which can make isssues solved fast.
9.If you left message for us in your order, but we don't understand. We will hold the shipment and contact you as fast as we can.We will continue to ship the parcel for you until everything is clear.